It is not unheard of for players to encounter issues when patching or launching the game, so if something isn’t working for you, it may not necessarily be caused by the Merge itself - even if the game worked fine before the Merge.

We will be happy to help you troubleshoot any technical issues you are experiencing. However, keep in mind that we will be busier than normal after the merge, so it may take some time to get a response. Because of this, we strongly recommend you have a look at our existing articles about common technical issues:

• If your game crashes while loading, or if you’re stuck on the splash screen, go here.

• If you receive the error message “Failed to Load Game Data” when patching, go here.

• If neither of the above fits what’s happening to you, please check our Technical category, to see if what you encounter is addressed there.

In case the above suggestions don’t help and you still need assistance, please click the button below and fill out the form, and one of our Technical Support specialists will review your case.

Very often, we have to ask players to provide one or more log files to troubleshoot their issues. You can save yourself (and us) some time by including the logs we usually ask for:

• If your entire system crashes, we ask for DxDiag Logs. Click for Instructions.

• If you encounter ArcheAge-specific errors, we ask for Game Client Logs. Click for Instructions.

• If you experience lag or disconnects, we ask for WinMTR logs. Click for Instructions.

Additionally, system errors and ArcheAge-specific errors are sometimes closely related, in which case we ask for both log types. You can compress the two logs into a zip file and attach that when submitting the form.