If your game is crashing while attempting to log in or can't get past the first loading screen, this may be due to a config file. The following steps will walk you through how to change the config file to correct this:

• Close ArcheAge completely
• Go to your Documents folder
• Open the ArcheAge folder
• Right click and select 'Edit' on the system.cfg file
• Change r_driver = "DX9" to r_driver = "DX11"
• Save and close the file
• Open Glyph and attempt to relaunch ArcheAge

If these steps don't work for you, try following the troubleshooting in this article.