How to obtain WinMTR logs

The WinMTR LogThe Technical Support team may often ask you for your WinMTR diagnostic - a file that displays various information regarding y...

How to obtain Game Client Logs

While most of the data in the game’s Log folder are meant for debugging purposes, the Technical Support team may request it for troubleshoot...

How to obtain DxDiag Logs

The DxDiag report is a text file that contains a variety of information about your system, spanning from specs to an extent of errors. The T...

Unable to see crest image

If you are having an issue seeing crest images of other users or your own, please follow these steps:Close ArcheAge and Glyph completelyNavi...

Gods have disconnected you

Run antivirus softwarePerform a full virus scan of your computer using your antivirus software. End background tasks and servicesHold t...

Resolving D3Dx0_42.dll is missing on your computer

This error indicates you have an unsupported version of DirectX installed and that you'll need to update DirectX. You can update DirectX&nbs...

Updating video drivers

You will first need to determine the Name, Manufacturer, and Version of your video card and driver.Press the Windows Key + R (the Windows Ke...

Graphical issues

 Graphics issues can occur due to a number of reasons. Before doing anything else, you will need to make sure that your system meets or...

Sound issues

If you are not getting any sound while playing ArcheAge try the following troubleshooting solutions:Make sure you are using the latest sound...

Resolving crashes before intro movie

The best way to get around this issue is to flag the intro movie as already viewed in your game configuration file. To do this:Open up Windo...

Crashing when loading or stuck on splash screen

 If your game is crashing while attempting to log in or can't get past the first loading screen, this may be due to a config file. The ...

Settings not saving

Some issues have come up regarding player's settings not being saved after logging out. After logging back into the game, the settings are r...

Failed to Load Game Data

If you receive the error message "Failed to Load Game Data" when patching, it indicates that part of the game data has been corrupted. To re...

Xigncode prevents ArcheAge from running

 Xigncode is an anti cheat program, and it will prevent ArcheAge from loading if it detects potentially malicious software.What if I’m ...