Technical
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I'm unable to access ArcheAge
It’s important to us that everyone can log in and play without hassle, so if you can’t get into the game, we’ll do our best to help you out....
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How to obtain WinMTR logs
The WinMTR LogThe Technical Support team may often ask you for your WinMTR diagnostic - a file that displays various information regarding y...
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How to obtain Launcher Logs
While most of the data in the game’s Log folder are meant for debugging purposes, the Technical Support team may request it for troubl...
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How to obtain DxDiag Logs
The DxDiag report is a text file that contains a variety of information about your system, spanning from specs to an extent of errors. The T...
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Unable to see crest image
If you are having an issue seeing crest images of other users or your own, please follow these steps:Close ArcheAge completelyNavigate...
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Gods have disconnected you
Run antivirus softwarePerform a full virus scan of your computer using your antivirus software. End background tasks and servicesHold t...
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Resolving D3Dx0_42.dll is missing on your computer
This error indicates you have an unsupported version of DirectX installed and that you'll need to update DirectX. You can update DirectX&nbs...
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Updating video drivers
You will first need to determine the Name, Manufacturer, and Version of your video card and driver.Press the Windows Key + R (the Windows Ke...
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Graphical issues
Graphics issues can occur due to a number of reasons. Before doing anything else, you will need to make sure that your system meets or...
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Sound issues
If you are not getting any sound while playing ArcheAge try the following troubleshooting solutions:Make sure you are using the latest sound...
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Settings not saving
Some issues have come up regarding player's settings not being saved after logging out. After logging back into the game, the settings are r...
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Failed to Load Game Data
If you receive the error message "Failed to Load Game Data" when patching, it indicates that part of the game data has been corrupted. To re...
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Xigncode prevents ArcheAge from running
Xigncode is an anti cheat program, and it will prevent ArcheAge from loading if it detects potentially malicious software.What if I’m ...
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UCC Image Files - Correct Path
If you are wondering about the UCC image files and their correct path, you can check the information below.Default location is C:/archeage/d...
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I can’t write "@" in the launcher
We're aware that players using a QWERTZ keyboard are unable to write the "@" symbol in the launcher. We’re working on resolving this, but in...
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How to obtain your Game Client Logs
The Technical Support Team may often ask you for your Game Client Logs to speed up the investigation process.You can obtain your Game Client...
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Crashes During the Intro Movie
If your game crashes during the intro movie, you can bypass the video by repeatedly pressing the Escape key while the game loads.
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