HOW CAN WE GUIDE YOU?
Failed to Load Game Data
Technical
Account, log-in and launcher issues
Known issues
Answers to common issues (FAQ)
I accidentally lost an item, can I get it back?
In-game
Destroyed Items - Housing
Crashing when loading or stuck on splash screen
Unable to use Farmhand - Vigor Points stuck at 0/20000
Game crashes with Directx11 (Nvidia users)
More
How to obtain WinMTR logs
How to obtain Game Client Logs
How to obtain DxDiag Logs
How to claim your rewards from the web inventory
Missing free game time after transferring
Marketplace refund policy
The Second and Third Painting [Questline]
Costume Preview Non-Available
Report a player
Policy on illegitimate trading and 3rd party software usage
How reports and sanctions are handled internally
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