There are multiple reasons why your game might crash. Please follow the steps below:

  1. Turn off all application running in the background apart from Guardian Tales
  2. Check your OS version and update to the latest version if possible
  3. Check your network(Wi-Fi/data) connection
  4. Reboot your mobile device
  5. Lower the graphic settings on Guardian Tales
    • In-game – upper right corner – Cogwheel icon
    • Scroll down – Set frame rate to “Low”

If the problem persists, please remove Guardian Tales completely from your mobile device and do a cache clear, then try installing it again when you're connected to a network with good Wi-Fi/Mobile Data (be aware the install may be several 100Mb data)

If none of the steps outlined above works, please send our support team a ticket by clicking the "Contact Us" button below and provide us with a screenshot or video demonstrating the issue or where the crash happens.