Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.

If your account is not linked, you will very likely lose all of your progress.

You can find instructions on how to link your account here.


Minor updates to Guardian Tales may need to be downloaded outside of the scheduled to ensure a healthy playing experience and introduce new content such as the start of Guild Raid events or new stories.

However in the case that the same files are being downloaded every time you try to enter Guardian Tales or if a finished download restarts from the beginning repeatedly, these errors can be resolved by clearing your cache

Please note that switching servers or languages will require a download of additional resources even if your game is up to date.