Warning!
Before performing a Cache Clear, make sure your account is linked to a secure login method.
If your account is not linked, you will lose your account and all of your progress.
You can find instructions on how to link your account here.
Troubleshooting
[Android]
- Go to device setting > App > Guardian Tales
- Select Storage > Clear Cache > Clear Data
- Restart your device.
- Re-download the game.
[iOS]
- Hold the power button until "Slide to Power off" displays and turn it off.
- Hold the power button until your device opens again.
- Go to Settings > General > iPhone / iPad Storage and wait for the app list to load.
- Find the app here and click on it, then click the "Delete App" button. This option also deletes all temporary and cached data.
- Re-download the game from the App Store.