Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.

If your account is not linked, you will very likely lose all of your progress.

You can find instructions on how to link your account here.


If you receive this error and cannot access the paid products in the shop in-game, please follow these workaround steps:

  1. Clear cache https://kg.games/CacheGT  
  2. If step 1 doesn't work: create a guest account and advance until the shop is unlocked. After that, go back to your original account.

The issue should be fixed this way. Should it persist, please contact the support team and mention you've already followed the steps in this article.