2023
GOOGLE PAYMENT ISSUE [FIXED]
We are aware of an issue affecting Android users where players cannot proceed with the payment due to a Google Payment Error. We'll update the situation in this message as soon as possible once we have more information. |
DEVICE NOT COMPATIBLE [FIXED]
We are aware that Google Play users are receiving a notification that their device is not compatible with the app. This is currently under investigation. We will update this notice once we know more. The issue has been resolved and it should now be possible to Update the game as normal. If that is not the case, first try restarting the Play Store app and search for the game using a different search term, like "guardian tale" instead of "guardian tales" In case that still doesn't let you update the game, please clear your Google Play Store cache by following the instructions on this page. |
<MAILBOX ISSUE AND DELAYED NEW YEAR'S GIFT> [FIXED]
| Unfortunately, we won't be able to resolve this issue as of right now but are looking to resolve this as soon as possible. For the time being, if you get stuck, please restart the game entirely and refrain from entering the "Manage" tab in the mailbox. |
<GUILD RAID TIMES ISSUE> [UNDER INVESTIGATION]
| Due to the shortened guild raid period, in-game strings related to guild raid periods noted on the Help window are outdated but will be updated with the next maintenance. |
<ERROR:500/'UNKNOWN' ERROR MESSAGES> [FIXED]
Greetings Guardians, The Error:500 and 'Unknown' mailbox issues have been caused by a fire incident in the server center in South Korea. We are taking all actions to solve the matter and will let you know when the issues will be resolved through a follow up announcement. Thank you for your patience and we sincerely apologize for all the inconvenience this may have caused. |
<CONTRACTEE CROSSELLE'S SPECIAL ABILITY DESCRIPTION [EN]> [UNDER INVESTIGATION]
[Before] [After] This text issue will be resolved with a non-maintenance patch shortly. |
<LIMITED GEM PACKAGE IS SHOWING WRONG ITEMS> [FIXED]
We are aware of the issue where the components of the Limited Gem Package is showing wrong items names on the shop banner when you have your game language set to Traditional Chinese. Please note this package currently being sold offers 8,100 Paid Gems, 10 Legendary Awakening Stones, and 20 Awakening Dungeon Boxes (Lv.70). The banner for Traditional Chinese will be replaced shortly. [Update - August 2022 - UTC] The issue has now been fixed. |
<MISS CHROM'S SUMMON BANNER DISPLAYS INCORRECT DAYS> [FIXED]
We are aware of an issue where the days left for Miss Chrom's summon banner is not correct (as of August 16, 2022, it displays only 6 days left when in reality, it will be available until August 30, 2022, before maintenance). This will be fixed with a non-maintenance patch as soon as possible. Thank you for your patience and understanding. [Update - August 17, 2022 - UTC] The issue has now been patched and the summon banner shows the correct amount of days. |
<MISS CHROM DOES NOT DO DAMAGE ON TEST OUT MODE> [FIXED]
We are aware of an issue where, when trying Miss Chrom on Test Out mode, she does not do damage. This is aimed to be fixed during August 30 maintenance. Thank you for your patience and we apologize for the inconvenience. [Update - August 30, 2022 - UTC] The issue has been fixed after today's update. |
<MISS CHROM'S EXCLUSIVE WEAPON 'BLACK MAMBA' ISSUE> [FIXED]
Currently equipping Miss Chrom's exclusive weapon Black Mamba on both main and sub-weapon slots would give double the DPS damage on hit. With v2.49's maintenance, planned on August 30, the DPS damage on hit will no longer be double but the basic stat of 'Black Mamba' will be modified as follows: - [As is] 'On hit, deal 100% of DPS damage.' - [To be] ''On hit, deal 200% of DPS damage.' [Update - August 30, 2022 - UTC] The issue has been fixed after today's update. |
<WORLD CLEAR PASS UI ISSUE> [FIXED]
There is currently an issue where the World Clear Pass window appears during certain steps in the Adventure menu. This will be resolved during the next maintenance. [Update - August, 2022 - UTC] The issue has been fixed after today's update. |
<NEW EXPEDITION UI ISSUES> [FIXED]
We are aware of an issue where under certain circumstances, players are encountering UI issues with the new Expedition/Farm seed planting content and cannot access the Back button, thus making the modes inconvenient. This issue is currently under review. We apologize for the inconvenience at hand and kindly ask for your patience regarding the matter. [Updated - August 2022 - UTC] This issue has been fixed after maintenance. |
<FENRIR SUMMON ISSUE> [FIXED]
Greetings Guardians, We are currently aware of two issues regarding Fenrir, the Legendary Weapon for the White Beast below:
These two issues have occurred since the May 31st update when Fenrir was first introduced and we will resolve this issue with the June 28th maintenance. We apologize for the inconvenience this issue may have caused and the guardians who have been affected by this issue will each receive an Epic Exclusive Equipment Box for every time they have experienced the issue. This compensation will be distributed during the maintenance. Please note this box reward will only be distributed to those who have been affected by this issue after our data check performed with the June 28th maintenance. Additionally, however, we will also be scheduling the following compensation for all guardians: ◆ Compensation to affected players
◆ Compensation to all
We thank you for your understanding. |
<AA72'S CHAIN SKILL DESCRIPTION WHEN SETTING THE LANGUAGE TO ES> [FIXED]
[June 17, 2022 - UTC] The issue has been fixed after a non-maintenance patch. [June 17, 2022 - UTC] We are aware of an issue where AA72's Chain Skill stats change when setting the language to ES.
The correct stats are the ones shown in the EN version. The incorrect version will be corrected as soon as possible. Thank you for your patience and we apologize for any inconvenience caused. |
<2-STAR HERO SUMMON ISSUE> [FIXED]
We are aware of an issue where both Male and Female Knights or both Fei and Mei appear on the results window from Pick-up Summons even when you cannot possess the hero you have not selected from the storyline from these hero pairs. The hero you cannot claim will be converted into Hero Crystals instead. This issue will be resolved with the next maintenance. [June 7, 2022 - UTC] The issue has been solved after today's emergency maintenance. |
<'AN ERROR OCCURRED DURING LOGIN' WHEN LOGGING IN THROUGH FACEBOOK (IOS)> [FIXED]
We are aware of an issue where some iOS users are unable to log in through their accounts through Facebook due to 'An error occurred during login'. We kindly ask for your patience while the issue is being investigated. Thank you for understanding and we apologize for any inconvenience the situation may have caused you. [April 21, 2022 - UTC] This issue has now been resolved and iOS users will be able to log in normally through Facebook. |
<TEXT ISSUE IN "UNIQUE HERO GROWTH PACKAGE (CLAUDE)" (ES)> [FIXED]
| There is an issue with some of the text on the "Unique Hero Growth" Package (Claude) where the text bleeds out of the box when setting the language to Spanish. This will be fixed shortly with a non-maintenance patch. |
<COUNT CLAUDE'S BACKGROUND STORY IN PROFILE SCREEN> [FIXED]
| When acquiring the new hero Count Claude, the story part of the profile is displayed in English even if you have your language setting to Portuguese. This will be fixed shortly with a non-maintenance patch. |
<WORLD 14-4 - BGM FOR UNDERGROUND WATER PASSAGE ISSUE> [FIXED]
We are aware of an issue where the BGM for underground water passage does not play. This is now under investigation. We kindly ask for your patience while we find a resolution and thank you for your patience and understanding of the situation. This issue has been fixed after April 19th's maintenance. |
<WORLD 14-4 - INVISIBLE WALL ISSUE> [FIXED]
We are aware of an issue where you get stuck by an invisible terrain at a certain location in the underground water passage. This is now under investigation. We kindly ask for your patience while we find a resolution and thank you for your patience and understanding of the situation. This issue has been fixed after April 19th's maintenance. |
<WORLD 14-2 - SOHEE'S NOT JOINING PARTY AFTER REVIVING> [FIXED]
We are aware of an issue where Sohee does not join your party again when you revive after dying from the mouse bomb. This is now under investigation. We kindly ask for your patience while we find a resolution and thank you for your patience and understanding of the situation. This issue has been fixed after April 19th's maintenance. |
<WORLD 14-4 - HUD ISSUE> [FIXED]
We are aware of an issue where Heads-up Display (HUD) blinks when trying to move to a restricted area during the second trial. This is now under investigation. We kindly ask for your patience while we find a resolution and thank you for your patience and understanding of the situation. |
<WORLD 14: TEXT ISSUES> [FIXED]
There are some issues regarding some of the texts in World 14:
Thank you for your understanding of the situation and we apologize for any inconveniences caused. These issues have been fixed with a non-maintenance patch on April 6, 2022. |
<GUILD CONQUEST'S BONUS CAPTURE SCORES DAYS AND GUILD MEMBER PARTICIPATION RECORDS> [FIXED]
Bonus Capture Scores days and Guild Member Participation Records do not match due to data issue.* We kindly ask for your patience while we find a resolution. Thank you for understanding and we apologize for the inconvenience. *Please, keep in mind that Bonus Capture Scores do not accumulate to give rewards but only affect Rankings (as shown on Ranking > General Ranking). |
<PACKAGE DESCRIPTION (RU, FR, DE, PT)> [FIXED]
There is an issue with some of the packages' descriptions in Portuguese, French, German and Russian where the description is too long and bleeds out of the text box. We kindly ask for your patience while we find a solution. Thank you for understanding and we apologize for the inconvenience. [Update March, 2022 UTC] This issue has now been resolved. |
<PERMANENT NOTIFICATION DOT ON AWAKENING STONE EXCHANGE> [FIXED]
There is an issue where the red notification dot does not disappear and persists even after entering the Awakening Stone Exchange. [Update March 8, 2022 UTC] This can be resolved by entering the system and converting or synthesizing more than once. We apologize for any inconvenience caused. |
<ERROR: INVALID LOGIN INFORMATION. #90789> [FIXED]
We are aware that in certain situations the following error message may appear:
[Update January 27, 2022 - UTC] This issue has now been resolved and players should be able to access their accounts normally again. |
We are still investigating the cause and we will update this topic as soon as the issue has been fixed.<UNABLE TO START CO-OP> [FIXED]
We are aware of an issue where under certain circumstances, players might not be able to start Co-Op. The issue is now being reviewed and will be fixed with the next maintenance. Thank you for your patience and we apologize for the inconvenience. |
<[ARABIC LANGUAGE] PRICE LABEL REVERSED IN SHOP BANNER> [FIXED]
We are aware of the issue where the price labels appear reversed for the "End of the Year" package in Arabic in the shop banner. [Update December 28, 2021 - UTC] After today's maintenance this issue has been fixed. |
<[OCEANIA] COLOSSEUM - INTERNAL SERVER ERROR. #391298> [FIXED]
We are aware of the issue with Colosseum on the Oceania server where the game may crash with the error "Internal server error. #391298 " the error can also appear when trying to claim the weekly reward. We are planning to fix this issue shortly with a non-maintenance update and we will update this announcement once the issue is fixed. We have also sent 500 Gems to Oceania server due to not being able to access Colosseum for some time due to the error above. |
<COOL-DOWN TIME FOR EQUIPMENT IN TRAINING ROOM> [FIXED]
We are aware of the issue where the cooldown timer for removing equipment from Training Room slot states 10 hours when it is supposed to be 10 days. Please note it is intended to be 10 days. This is already under investigation and a fix is scheduled for December 28th, 2021 maintenance. Thank you for your patience and understanding, and we apologize for any inconvenience this may have caused you. [Update December 28, 2021 - UTC] After today's maintenance, this issue has been fixed. |
<FLOOR 11 OF HEAVENHOLD TOWER> [FIXED]
We are aware of the issue where the battle gate appears to be located in a non-combat area in Heavenhold Tower, Stage 11. Please note you can still progress and complete the stage. The issue is scheduled to be fixed during December 28th, 2021 maintenance. We sincerely apologize for any inconvenience the situation may have caused you. [Update December 28, 2021 - UTC] After today's maintenance this issue has been fixed. |
<GABRIEL'S WEAPON SKILL DOES NOT HEAL HERSELF OR HER PARTY> [FIXED]
We are aware of an issue where Gabriel's weapon skill has stopped working properly. The issue has been reported and it is now being investigated by the developers. We kindly ask for your patience and apologize for any inconvenience the situation may have caused you. [Update October 16, 2021 - UTC] This issue has been fixed with a non-maintenance patch. Gabriel's Weapon Skill should, again, be working as intended. |
<FACEBOOK ACCOUNT LOG-IN ISSUES> [FIXED]
We are aware of the problem that some players are having to connect to their accounts through Facebook. This error seems to be on Facebook's side and not ours, but we will be reporting any updates. [Update 2021 - UTC] Players with Facebook-bound accounts can access the game normally again. |
<GOOGLE ACCOUNT LOG-IN ISSUES> [FIXED]
We're aware of the error message "An error occurred during login" that's affecting players whose accounts are linked to Google. We're currently investigating the source of the problem. [Update 2021 - UTC] This has now been resolved. If the problem persists, please contact Support. |
<COLOSSEUM RANKING VISUAL GLITCH> [FIXED]
We are aware of a visual bug where the Colosseum ranking is showing improperly. The issue does not affect gameplay. [Update October 5, 2021 - UTC] The issue has been fixed and the rankings are displaying normally again. |
<ARENA - ERROR MATCHING SERVICE NOT AVAILABLE #714219> [FIXED]
We are aware of an issue where players from the NA 1 & 2 servers are getting the error message "Service not available". The issue has been reported and will be investigated shortly. [Update September 27, 2021 - UTC] This issue has now been resolved and the Arena match-making should be working properly. 500 Gems and 20 Battle Medals have been sent as compensation. |
<WORLD 13-5 LILITH'S CHEST COIN BUG> [FIXED]
We are aware of an issue where it is not possible to use Lilith's Chest coin on the Vending Machine from World 13, Stage 5. The issue has now been reported and it is being investigated by the developers. If you encounter this issue, please contact Support. [Update 2021 - UTC] This issue has now been fixed. |
<IN STEP UP! OPTION CHANGE PACKAGE INCORRECT ITEM ISSUE> [FIXED]
| We are aware of an issue with the package giving 50 upgrade hammers instead of the 50 option lock stones and we are looking into fixing the issue. |
<LIMITED TIME SUMMON PACKAGE INCORRECT CONTENTS DISPLAYED> [FIXED]
We are aware of a visual glitch causing the Limited Time Summon Package to be displayed in the game shop with the incorrect amounts of Gems and Summon Controllers. We are working on a fix and will update you as soon as we have one. [Update August 20, 2021] The visual glitch that caused the Limited Time Summon Package to show incorrect amounts of Gems and Summon Controllers was fixed. Players should now be able to see the correct amount of resources they're buying. |
<ERROR MESSAGES "UNKNOWN" AND "503" WON'T LET ME LOG IN> [FIXED]
We are aware of an error where the messages "unknown" or "Error 503" won't let the players sign in to their accounts and play. We are currently investigating this issue and will update you as soon as we have more information. [Update July 30, 2021] The issue that kept showing the error messages "unknown" and "Error 503" has been resolved. There's no need for an additional update. |
<PAID SUMMONS UNAVAILABLE AFTER USING UP FREE SUMMONS> [FIXED]
We are aware that some of our players are experiencing an issue when attempting to summon using Gems after using up their daily Free Summons. We are looking into a fix and will update you as soon as we know more. [Update July 27, 2021] We have resolved the error with the summons that appeared after using the Free Summon with an update. To apply the update, please restart the game and download the additional data required so that the issue is fixed. Thank you for your patience and our apologies for the inconvenience. |
<GUILD RAID DAMAGE TO SAND MONSTER NOT BEING COUNTED PROPERLY> [FIXED]
We are aware of an issue where the damage to Sand Monster on Guild Raids is not counted properly. [Update July 5th, 2021] The issue has been patched and Guild Raids are now back to normal. |
<SCARECROW DISPLAYING AN ERROR> [FIXED]
We are aware of an issue where the Scarecrow displays an error of the type "Scarecrow Game ended abnormally". The development team is aware of the issue and they're looking into it. A fix is expected to be applied with the next maintenance on July 13, 2021. Thank you very much for your patience and we apologize for any inconvenience. [Update July 13th, 2021] The issue has been patched and the Scarecrow is now back to registering the damage properly. |
<KAMAZONE MAILS DISAPPEARING AFTER CLAIM DUE TO AN ERROR> [FIXED]
| We are aware of an issue where some of our players lost their Kamazone mails due to an error when attempting to collect them. We have forwarded the details to the relevant team and are looking into a resolution. |
<GAME FREEZES AFTER TIMER IN ARENA RUNS OUT> [FIXED]
We are aware of an issue where, when playing in the Arena, the game freezes, and players are unable to do anything once the timer runs out. This has now been reported to the development team and we are working hard to have it resolved as soon as possible. Thank you for your patience and we apologize for the inconvenience. [Update July 1st, 2021] The issue has been patched and the Arena is back to working normally. |
<UPDATE BUTTON NOT BEING DISPLAYED ON GOOGLE PLAY STORE AFTER AN UPDATE> [FIXED]
It has come to our attention that some Android players are unable to update their game directly after an update. This has been confirmed to be an issue with Google's system. In order to troubleshoot this problem, follow these instructions:
|
<UPDATE ERROR/FAILED TO CONNECT TO THE CDN SERVER> [FIXED]
We are aware of the issue where players are unable to connect to the servers with the error message:
We are also aware of the issue where the game will ask you to update the game via the App Store but no update is available. Those two issues are related and we are looking into resolving them as soon as possible. Thank you in advance for your patience and our apologies for this inconvenience. [Update 16/06/2021] This issue has now been resolved, thank you for your patience! |
<ERROR MESSAGE #714219 FOR CO-OP (EU)> [FIXED]
| Our Tech Team discovered that Co-op Matching on the European servers is experiencing technical issues. The service provider is working on a fix that may take a few hours. We will update you when the issue is resolved. Our apologies for the inconvenience. |
<INCORRECT DISPLAY OF LILITH'S DAMAGE ON GUILD RAID> [FIXED]
We are aware of an issue where Lilith's damage is not being counted properly in certain cases such as when battling on Guild Raids. The issue is now being reviewed by the developers in order to be fixed as soon as possible. [Update 18th of May 2021] We performed urgent maintenance and corrected this error, we have sent you additional 300 Gems compensation due to the unexpected downtime. |
<VISUAL GLITCH ON MEYREEL WHEN EQUIPPING SOLARIS> [FIXED]
We are aware of a visual error with Meyreel when equipping "Solaris", where the equipment costume is only visible on one side. The issue is now being reviewed by the developers in order to be fixed as soon as possible. |
<KAMAZON LAND SPECIAL EVENT ANIMATION> [FIXED]
We are aware of the issue where the animation for the Kamazon Land Special Event is not displayed normally. The issue is now being reviewed by the developers in order to be fixed as soon as possible. |
<CONTROLLER NOT WORKING ON EXPLORATION MODE> [FIXED]
We are aware of an issue with controllers/gamepads not working properly on Exploration Mode. This issue has been reviewed and the Exploration Mode is currently intended not to support controllers. |
<RECON CANNOT BE USED WITHOUT HAVING AN OPERATION PLAN AVAILABLE> [FIXED]
We are aware of the issue in World Exploration, where the Recon button cannot be pressed if you do not have an Operation Plan available while pressing the Recon button does not consume an Operation Plan. This issue will be fixed with the next update so that you can also use the Recon button when you do not have an Operation Plan available. [Update - 2021, UTC] This issue has been resolved after the regular, weekly maintenance. |
<ANDROID WEBVIEW CAUSING CRASHES> [FIXED]
| We are aware of crashing issues affecting Android users' apps due to an issue with a system component called Android System WebView. This component lets Android apps display web content. Google issued a fix for the problem, and can be solved by updating your Android System WebView to version 89.0.4389.105 and Google Chrome to the latest version - both of these apps are available on the Google Play Store. |
<INTERNAL SERVER ERROR MESSAGE ON GUILD RAID> [FIXED]
We are aware of an issue when trying to view the raid post entry period expiring. The rewards will be received as usual. [Update March 23, 2021 - UTC] This issue has been resolved after the regular, weekly maintenance of March 23. |
<WORLD 11-6, NOT ABLE TO MOVE FUTURE PRINCESS NPC AFTER BATTLE WITH BETH> [UNDER INVESTIGATION]
| We are aware of an issue in World 11-6 where Future Princess NPC sometimes doesn't move after the battle with Beth. If you experiencing the same issue, please try restarting the game, as it should help resolve it. |
<CO-OP - UNSTABLE NETWORK ISSUES PREVENTING FROM PROGRESSING> [FIXED]
We are aware that some of our players cannot pass through the door below due to connectivity issues:
We apologize for any inconvenience this issue may have caused you and we can assure you that we are working on fixing it in a future patch. [Update 9th of March 2021] The issue has been fixed. Please make sure to restart your game and you should be able to co-op mode without further issues. |
<MISSING GUILD CHAT LOG> [FIXED]
We are aware some of our players noticed their Guild Chat Logs after re-logging or restarting the game. [Update 3rd of March 2021] The issue has been fixed. Please make sure to restart your game and you should be able to use and view the Guild Chat without any further issues. |
<PLAYERS EXPERIENCING LAG AFTER THE LATEST UPDATE> [FIXED]
We are aware of some of our players experiencing lagging after the latest patch on February 23rd. Our team is already working on resolving the issue and we will keep you updated on the progress. In the meantime, please try to switch from Wi-FI to Mobile Data or vice versa as this may boost your connection and help with stability. [Update March 3, 2021 - UTC] A client update has been released for all users - please make sure to update the build to version 2.10.2 in order to resolve the issue. |
<WORLD 11-2, BUTTONS ON THE FLOOR REMAIN PRESSED> [FIXED]
We are aware that some of our players are currently experiencing issues where the buttons on the floor of World 11, Stage 2 remain pressed, which is preventing them from progressing further in the stage. The issue has been reported to the relevant team and we will update you as soon as we have a fix for it. [Update 23rd of February 2021] The issue has been fixed. Please make sure to clear cache and restart your game and you will be able to continue progressing with no issues. |
<IN-GAME TEXT AND TRANSLATIONS MISSING> [FIXED]
We are aware of the issues where text strings are currently missing from the game or showing in English. As a temporary solution, we suggest trying to change the game's language to English, as this should fix the issue while we work on addressing all other languages. We do apologize for this inconvenience and we're working on a fix for all languages. [Update February 10, 2021 - UTC] The issue has been fixed for all languages. Please make sure to clear cache and restart your game and switch back to your preferred language. |
<TEXT MISSING FROM WORLD 9> [FIXED]
We are aware of the issues where text strings are currently missing from World 9. As a temporary solution, we suggest trying to change the game's language to English, as this should fix the issue while we work on addressing all other languages. We do apologize for this inconvenience and we're working on a fix for all languages. [Update February 3, 2021 - UTC] The language issues have been resolved and the text is now available in all languages. Make sure to restart your game and feel free to switch back to your preferred language. |
<RUE THE RED EVENT RIFT: THE GAME CRASHES/STOPS WORKING UPON PRESSING THE "AUTO BATTLE" OR "SWEEP"> [FIXED]
We are aware of the issue where the game crashes or stops working at the Rue the Red Event Rift when pressing the button for Auto-Battle or Sweep. As a temporary solution, we suggest changing the game's language to English. This will fix the issue and you will be able to use Auto-Battle or Sweep without any issues. We apologize for any inconvenience this issue may have caused you and we can assure you that we are working on fixing the problems that occur when the game is using a different language. [Update January 6, 2021 - UTC] We have released a patch that fixes the issue with the crashes when using a different language than English. You can now switch back to your preferred language. |
<"AN ERROR OCCURRED WHILE PROCESSING DATA." ERROR AT RUE THE RED: SANTA'S FACTORY EVENT STAGE> [FIXED]
We are aware of the error that appears the first time you unlock Santa's Gift Factory after clearing the first part of the Rue the Red event stage quest:
Upon pressing Confirm, you will be brought back to the lobby, and you will be able to re-enter and continue the event stage from where you stopped. We apologize for any inconvenience this issue may have caused you and we are doing our best to correct this error as soon as possible with a patch. |
<THE POP-UP WINDOW THAT SHOWS THE ARENA SEASON REWARD DID NOT APPEAR FOR THE ARENA SEASON ENDING ON 7TH OF DECEMBER> [FIXED]
There was a visual bug with the Arena Season reward, where the pop-up showing the Gems you received for the season did not appear but your Gem balance has correctly updated. We would like to apologize for any confusion this matter may have caused and we have released a fix in order to resolve this matter. Please update your game to the latest build 2.4.5 to correct the issue with the pop-up not appearing when receiving your Season Rewards. [Update December 7, 2020 - UTC] After the new build was released we received new reports that the update did not resolve this issue. [Update December 15, 2020 - UTC] Today we have released a new build (v2.5.3) that has corrected the issue with the missing pop-up. We would like to apologize for any inconvenience this visual bug may have caused you. |