Error 9999 indicates that some part of your game installation is corrupt. This is commonly fixed by performing the following steps, depending on your device type:


  • Go to device setting > App > Guardian Tales
  • Select Storage > Clear Cache > Clear Data
  • Restart your device.
  • Re-download the game.


  • Hold the power button until "Slide to Power off" displays and turn it off.
  • Hold the power button until your device opens again.
  • Uninstall the game, clear your cache, and re-download the game.

If this does not fix the issue, please contact our support team by clicking the button at the bottom of the page.