Warning!

Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.

If your account is not linked, you will very likely lose all of your progress.

You can find instructions on how to link your account here.

Troubleshooting

To solve your issue, you'll first need to log out from the game via the in-game settings. Make sure your account is linked before following this procedure:

• Open the game and go to the home screen.
• Click on the "Options" menu at the top right of the screen.
• Select the "Account Settings" tab
• Click on the "Logout" button and click on "Confirm"

After this, clear your cache:

[Android]

• Go to device setting > App > Guardian Tales
• Select Storage > Clear Cache > Clear Data
• Restart your device.
• Re-download the game.

[iOS]

• Hold the power button until "Slide to Power off" displays and turn it off.
• Hold the power button until your device opens again.
• Uninstall the game, clear your cache and re-download the game.