PAYMENT/BILLING
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I didn't get the items I have purchased, what should I do?
Please try to restart the game and check your inventory again to see if the item has been added or not. In the case that you did get charged...
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Google Play Points
Guardian Tales supports Google Play Points (GPP), and this article briefly explains what that is.About Google Play PointsYou can find out al...
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I got charged for a purchase I didn't make. What should I do if I suspect fraudulent activity?
All real-money purchases for Guardian Tales are made through the Google Play Store or the Apple App Store. This means that we do not handle ...
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I got charged twice for a purchase. What should I do?
All real-money purchases for Guardian Tales are made through the Google Play Store or the Apple App Store. This means that we do not handle ...
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Where can I find my purchase history?
It’s important to us to treat our players’ data with care and integrity, so we do not share any more information about an account than what ...
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I didn't receive the products of a package
Some products can be delivered or claimed directly whereas others are subscription-like. Some packages provide the goods over certain days, ...
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I want to request a refund
We stand by the value of our products, but we’re also aware that accidents happen, so under certain conditions, we will consider refunding a...
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