Error: "Terminating the game as abnormal game activity has been detected."

Please note that the game may close with the error message "Terminating the game as abnormal game activity has been detected." for the follo...

Repeated Download of Additional Content

Minor updates to Guardian Tales may need to be downloaded outside of the scheduled to ensure a healthy playing experience and introduce new ...

I am unable to connect to the server

During server maintenance, you cannot run Guardian Tales. You can check the maintenance schedules on our official news page.If the game does...

Error 'Server not responding. Login again.'

This error message is displayed when you have a VPN activated on your mobile device.Please deactivate VPN from your device and try again.&nb...

My game won't run / unable to start

 Please follow these steps to resolve application running issues, but make sure your account is linked before following ...

I can't update the game

 The game might not update when you are connected to an unstable network or when there's insufficient space on your storage. In case yo...

My device overheats and drains my battery

Guardian Tales developers are working hard to optimize the game so that everyone can play the game in a pleasant environment on different mo...

Error 406

In case you encounter Error 406 when trying to log into Guardian Tales, please try the following steps:Open Guardian Tales and Connect ...

Error 4001

To solve your issue, you'll first need to log out from the game via the in-game settings. Make sure your account is linked&nb...

I am unable to login with Facebook / unable to accept Facebook Cookies

To resolve this issue, please try the following steps:Hold your left finger in the center of the screen and scroll up/down with your right f...

I am unable to run Guardian Tales on a Huawei device

Please note you won't be able to run the game without Google Play and according to this article on Google services and Huawei devices&n...

I keep getting disconnected from the game, what can I do?

Please make sure your WiFi signal is stable. If you are using mobile data instead, you may have to manually allow the application to use you...

My game keeps crashing, what can I do?

There are multiple reasons why your game might crash. Please follow the steps below:Turn off all application running in the background apart...

I cannot download / patch the game

We recommended starting troubleshooting your device by following these steps, after making sure your account is linked:[Android]Go to device...

Supported Devices and Minimum Requirements

MINIMUM SPECIFICATIONS AndroidiOS OS version5.0 or higher13.0 or higher RAM3GB or overiPhone 7 Plus and above / iPad 7th generation and...

Platform Error: 9999

Error 9999 indicates that some part of your game installation is corrupt. This is commonly fixed by performing the following steps, dep...

Game Crashes During Cutscene

We're aware of an issue affecting some iOS devices where the game will crash during cutscenes in stages 12-1 and 13-9.The issue is under inv...