TECHNICAL
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My game keeps crashing, what can I do?
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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Error: "Terminating the game as abnormal game activity has been detected."
Please note that the game may close with the error message "Terminating the game as abnormal game activity has been detected." for the...
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Supported Devices and Minimum Requirements
Minimum Specifications AndroidiOS OS version5.0 or higher13.0 or higher RAM3GB or overiPhone 7 Plus and above / iPad 7th generation and...
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Game Crashes During Cutscene
We're aware of an issue affecting some iOS devices where the game will crash during cutscenes in stages 12-1 and 13-9.The issue is under inv...
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I am unable to connect to the server
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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Platform Error: 9999
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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Error 4001
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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Error 406
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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I am unable to run Guardian Tales on a Huawei device
Please note you won't be able to run the game without Google Play and according to this article on Google services and Huawei devices&n...
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I cannot download / patch the game
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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I can't update the game
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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I am unable to login with Facebook / unable to accept Facebook Cookies
To resolve this issue, please try the following steps:Hold your left finger in the center of the screen and scroll up/down with your right f...
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Repeated Download of Additional Content
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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I keep getting disconnected from the game, what can I do?
Please make sure your WiFi signal is stable. If you are using mobile data instead, you may have to manually allow the application to use you...
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Failed to initialize paid products error
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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Error 'Server not responding. Login again.'
This error message is displayed when you have a VPN activated on your mobile device.Please deactivate VPN from your device and try again.&nb...
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My game won't run / unable to start
Warning!Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.If...
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My device overheats and drains my battery
Guardian Tales developers are working hard to optimize the game so that everyone can play the game in a pleasant environment on different mo...
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Crash During Summon
Players sometimes report that their game crashed during a summon and that they lost their Gems without receiving anything in return.If this ...
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