If you play Guardian Tales on the Asia 1 or Asia 2 server, you're playing on a server in the Asia region, maintained by Glohow. This means that for anything that relates to your account, such as in-game progress, payments, or login issues, we here at Kakao Games Europe will not be able to help you out.
Instead, if you need support for Guardian Tales, please send an email to email@example.com and they will be able to answer your questions.
If you play on the Europe, Oceania, Latin America, North America 1, or North America 2 server, you're in the right place. Should you need to get in touch with support, click on the Contact Us button at the bottom of the page and one of our GMs will do their best to help.