Announcements
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Compensation coupons
We would like to offer our players the following coupons, valid until June 27. Reward: 50,000 Gold (10,000 Gold x 5)- 7NVV-8HIU-DRHE-R...
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Termination of Service FAQ
Is ArcheAge really going to shut down?Yes, unfortunately, on June 27th. You can read the full announcement here.Can I get a refund?In accord...
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I want to request a refund
We recognize that with the recent announcement, some of our players may have second thoughts about recent purchases they’ve made in our webs...
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I claimed my event rewards on the wrong character
As a rule, we do not transfer items between characters on requestHowever, in light of the recent announcement, we’re happy to make an except...
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No reply from Customer Support
We're aware that some email providers detect our issue replies as spam and filter our emails into the spam folder.However, this only applies...
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