In-game
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I claimed the wrong item from a box
Making decisions that matter is an important part of a game like ArcheAge and that is something we want to preserve, so we don’t assist with...
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Feedback & Suggestions
We want ArcheAge to be an enjoyable experience, so it’s important to us to keep up with what our players think about the game.Each week, our...
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My item expired before I could use it
Items with duration will always say how much time remains until they expire, so we expect our players to ensure they enjoy the benefits of t...
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Destroyed Items - Housing
Housing offers a place for players to place their decorations and items, and these can be picked up before applying any changes to the housi...
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The Second and Third Painting [Questline]
The quests named The Second Painting and The Third Painting do not have their location marked in the map as opposed to their description:To ...
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Costume Preview Non-Available
There are some appearance packs that do not have their individual items shown in the Marketplace, so players cannot check what it would look...
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Missing Furniture or Invisible Items
Sometimes, furniture in the buildings can go "missing": it might be invisible to the player or stuck somewhere, inaccessible.If possible, we...
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Mounts and Duplicate Skills
We're aware of a situations where mounts can appear to have duplicate skills, like this:If you encounter this issue, we can resolve it by de...
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Old Quests
There are some situations where players have an old questline instead of the new one, and it can result in unusable quest items to advance o...
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I've hit 10,000 proficiency in my craft, why am I not gaining any more proficiency?
Every 10,000 Proficiency, there is a cap to go to the next tier. When you hit the 10k mark, you will receive a pop-up informing you that you...
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I can't find my glider, where did it go?
When you use a glider it will be equipped to your trade pack slot, the slot that is used for any equipment that goes on your back. If you op...
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Missing plants, trees of livestock
There are many reasons why plants, trees and livestock can be lost after you start the growing process.It died:Things you plant will only la...
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Trade pack issues
I lost my Trade Pack, how do I get it back?When you die on your journey to turn in your Trade Pack, whether by players or world enemie...
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How do I get my Scarecrow Garden back?
If you have upgraded your Scarecrow Garden into an Improved Scarecrow Farm follow the below steps to revert it back into a Scarecrow Garden:...
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Quest issues
If a quest isn’t updating properly, if a monster or other item isn’t spawning as it should, or if an event doesn’t start when it’s meant to,...
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Available Languages
ArcheAge is available in English, French, and German.You can change the language of the game by clicking the Cogwheel button in the Launcher...
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I lost an item, can I get it back?
Short answer: Maybe, it depends...Longer answer: Sometimes, we're able to help, and sometimes not. This article will give you a better ...
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Faction Change Regrets
It is possible to change between factions in ArcheAge, but doing so is a multi-step process that's not completed accidentally or by mistake....
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Blank Standup Canvas & Others
This item (and many others) are sold at the specific location below. Please note they're not sold by any merchant or NPC. As an approxi...
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I want to move an item to another character
Important!We do not transfer bound items between characters on request.Why?In a persistent world game like ArcheAge, making decisions that m...
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I can't pay tax
Please note that to pay tax, you need Patron benefits to be active on your account.If you have double-checked to ensure you have Patron acti...
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Guild Leader Demotion
Help, my Guild’s leader has disappeared. How do I keep my guild running? Help, I took a break from the game, and now I’m no longer the leade...
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