Unable to use Farmhand - Vigor Points stuck at 0/20000

We have received reports of an issue where players cannot recharge/restore their Vigor Points and are currently investigating the issue at h...

Answers to common issues (FAQ)

Transfer issuesMissing subscription time of DLC from my web inventoryMissing items after transfer/unhappy with the changesMissing Homecoming...

Known issues - April 2023

We are aware of the following issues that emerged since the last patch:QuestUnavailable quests are displayed depending on your "Display Avai...

Transfer process failed

 We are currently aware of an issue where the error message: "Transfer process has failed. Please contact Customer Support for the...

"Code is not valid" error during account transfer

Please note that only ArcheAge account containing characters that were created before November 18th can be transferred to your KakaoGames ac...

Account, log-in and launcher issues

Issues:[Login] Unable to write "@" in the launcherLogin button cannot be clickedUnable to receive Authentication CodeIncorrect password [Log...