Account
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How to claim your rewards from the web inventory
Log into your Kakao Games account here.Once you are logged in, use the drop-down under your Account name to access your account details...
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In-Game Refund Policy
Any refund requests for purchases made in the Marketplace, Honor Shop, or Vocation Shop need to be submitted within 72 hours of the purchase...
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Supported countries
Kakao Games has signed a publishing agreement to service ArcheAge in the North America, Europe, and Oceania regions starting on Decemb...
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Characters not deleting
When you delete a character in ArcheAge there is a delay before the character actually gets deleted. The amount of time it takes depen...
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Undelivered Web Shop Purchase
We want you to feel safe when making a purchase with us, so if you buy something from the ArcheAge Shop on our website and it’s not delivere...
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Transfer from Gamigo to Kakao no longer possible
The transfer from Gamigo to Kakao was open from December 3, 2021, to November 30, 2023. After that, the transfer closed, and it's no lo...
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Login button can't be clicked
We’re aware of an issue where the login button on our website is sometimes greyed out and can’t be clicked. As a temporary workaround, plea...
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Authentication Code not Received
If you do not receive the e-mail with your Authentication Code make sure to check your email’s spam folder and filters You should find ...
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New Password Incorrect
If you see an error message about your password being wrong, even after you just reset the password, please make sure your new password meet...
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Account locked after too many failed login attempts
If you enter the wrong password ten times in a row, your account will be locked. To unlock the account, you need to request and complete a p...
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Bans & Suspensions
We strive to provide a fair and enjoyable experience for all our players, and to achieve that we sometimes need to put players in time-out (...
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