If you see an error message about your password being wrong, even after you just reset the password, please make sure your new password meets all of the below requirements:

  • Your password cannot contain any spaces and must consist of at least:
    • 1 lowercase letter
    • 1 capital letter
    • 1 digit
    • 1 punctuation mark(!@#$%^...)
    • 8 characters (max.16)

The most common cause for being told a new password is incorrect is that it is too long. To resolve this, make sure the password is not longer than 16 characters.