If you do not receive the e-mail with your Authentication Code make sure to check your email’s spam folder and filters

 You should find the email in either:

- Your e-mail's spam folder.
- The Social or Promotions tab of your Gmail inbox.

If you still do not receive the email, there are a few more things to check:

  • Verify that you entered the email address correctly when registering your account. 

    • Please note that @gmail and @googlemail are considered different email addresses, even if they share the same mailbox.

  • If you’re using software such as Outlook or Thunderbird, make sure the verification email isn’t automatically deleted as spam. 

  • Request a new verification email from our login page, but using a different browser or device (use your phone instead of your computer)

  • Whitelist the email address: no-reply@playkakaogames.com

For Gmail users, to whitelist the "no-reply@playkakaogames.com" e-mail address, please follow these steps:

  1. Click the cogwheel icon in the top-right corner, and then "Settings"
    Go to "Filters" and then "Create a new filter"

  2. Enter "playkakaogames.com" in the "From" field
    Select "Create filter" with this search

  3. In the box titled "When a message arrives that matches this search" select "Never send it to spam"
    Click the "Create filter" button

  4. Request a new verification email through our login page.