It is possible to change between factions in ArcheAge, but doing so is a multi-step process that's not completed accidentally or by mistake. We understand that some players may regret going through with their faction change, but due to the complexities involved, the Customer Support team does not assist with exiling characters from one faction to another.

As such, we urge you to please consider your decision carefully before going through with the change. 

Please note that this also applies to faction changes completed using Exile tickets obtained from the marketplace or rewarded at the time of the version merge of ArcheAge and ArcheAge: Unchained.

Exceptions may be considered in situations where significant revisions are made to the regular requirements for changing between factions.