Run antivirus software

Perform a full virus scan of your computer using your antivirus software.

End background tasks and services

• Hold the Windows key and press the letter 'R' to open the Run window.
• In the Run window that appears, type 'msconfig' (without the quotes) and click 'OK'.
• In the System Configuration window, click on the 'Startup' tab.
• Click the 'Disable all' button.
• Click on the 'Services' tab.
• Click on the checkbox next to 'Hide all Microsoft services', which will remove all of the Microsoft services from the Services list.
• Click on the 'Disable all' button and click 'OK'.
• You will be prompted to restart the computer, which you should do before proceeding.
• Restart your computer.

Reinstall ArcheAge completely

• Open your Control Panel.
• Click on 'Uninstall a Program'.
• Find any and all entries with 'ArcheAge' in the name and click 'Uninstall'.
• Once this has finished, go to the folder in which ArcheAge was originally installed and make sure it has been removed.

At that point you can begin reinstalling ArcheAge.