We at KakaoGames stand for fair gameplay, and we consider the usage of third party software and illegitimate acquisition of gold/items to be a very serious offense to take action on. To ensure a healthy economy on every server, we spend a large amount of time investigating any such activities and will apply suspensions accordingly.
| Infraction | Policy |
| Third Party Software usage (botting, macro usage, hacking) | Permanent ban |
| Goldselling | Permanent ban |
| Goldbuying 1st offense [1] | 3 day suspension + gold/gear wipe [2][3] |
| Goldbuying 2nd offense | Permanent ban |
[1] Exceptions apply, and a permanent suspension may still be applied on first offense for individual cases where deemed necessary.
[2] A default gear set will be sent back to the account so that the player may continue playing the game without any competitive advantages.
[3] Gear removal and sending a default gear set would only be applicable to accounts where the full amount of illegitimate gold could not be removed.
What exactly will be removed in a gold/gear wipe?
Gold and any items that can be equipped and will contribute to gear score may be subject to removal. However, certain items may be excluded from the removal depending on the method of their acquisition.
What about gold or items moved into chests or alt accounts?
We will track all the movement of items and gold and take appropriate action on each account.
Why this method?
A simple gold removal is not always possible as purchased gold is usually spent quickly, it’s also not functionally possible to set a negative balance. Additionally, we wish to ensure the penalties for this remain harsh. We needed a solution that provided consistent and meaningful punishment that remained feasible for each individual case.
What about item XYZ?
Discretion may be applied by the agent that handles the unban request, any items removed are considered final and will not be returned.
When I was banned I missed out on XYZ, can I be compensated for it?
We will not be offering compensation for any missed events or lost time.
The 2-strike system for the illegitimate acquisition of gold/items through the black market and/or the usage of such services was first introduced on June 16th 2022. Before this, it resulted in a permanent ban on first offense.
If your account was permanently banned for goldbuying 1st offense between December 3rd 2021 and June 16th 2022, you may apply for a gold/gear wipe and suspension lift by sending in a ticket below.