Termination of Service FAQ
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I want to request a refund
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Can't claim Abundant ArchePass XP Boost: Event
Lost Lunagem (December 2023)
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How to claim your rewards from the web inventory
In-Game Refund Policy
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My item expired before I could use it
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Policy on illegitimate trading and 3rd party software usage
How reports and sanctions are handled internally
Merge: Known Issues & Common Questions
I'm missing one or more items after the Merge
I'm missing one or more characters since the Merge
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