If the game crashes, and an error related to Unity appears, please perform the steps below:

  1. Double check to see if your PC meets the minimum requirements for our game. See our System Requirements article for more information.
  2. Update your graphic card drivers:
    1. You can see how to update them in this article: My Game is Crashing
  3. Install the latest version of DirectX:
    1. If you have Windows 10, newer versions of DirectX will be installed through Windows Update
  4. Reinstall your sound drivers:
    1. Open Start Menu.
    2. Type Device Manager and Open it.
    3. Double-Click on the category "Audio inputs and outputs".
    4. Under this category, right-click on the driver of your audio output device and select "Properties".
    5. Click the "Driver" tab and look for "Roll Back Driver" button* below and click it.
    6. Next select a reason why you're rolling back and click Yes.
    7. Restart your computer.
  5. Update your PC's motherboard BIOS
    1. Please find your PC's motherboard BIOS first, to know how to proceed.
    2. The easiest way to find your BIOS version is to open up the System Information app by typing msinfo into the Windows search bar.
    3. In the window that opens, your BIOS version should show up on the right, under your processor speed. Record your version number and date.
    4. Compare it to the latest version available on your motherboard’s support page on the manufacturer’s website.
  6. Reinstall the game
    1. You can see how to reinstall the game in this article: My Game is Crashing

If none of the above methods work, please exit the game after it crashes and send us your Player.log file. 

Obtaining a Player.log file

  1. On your keyboard, hold Windows Key + R and enter the route below, replacing {myname} with your Windows account name: C:\Users\
    Ex: C:\Users\Aesop\AppData\LocalLow\NimbleNeuron\ EternalReturn\player.log
  2. Copy the "Player" file (extension should be .log) and send it to us here.