Being unable to start a match is almost always related to a connection issue of some kind, so connection troubleshooting will be required to identify the cause and resolve it.

Basic Checks

Let's try the simple things first.

  1. Restart your router or modem.
  2. Disable any VPN software you may be using.
  3. Check for Installation Issues
    1. Open your Steam Library and right-click on Eternal Return
    2. Go to Manage > Browse local files
    3. In the folder, right-click on EternalReturn.exe and choose "Troubleshoot compatibility"
    4. Click on "Try recommended settings"
    5. Click on "Test the program"
    6. If it shows Steam login error, accept it and save Settings
    7. Open the game via Steam again

If these suggestions don't help, please visit our article Troubleshooting Lag, Disconnections, and Timeouts.

It starts with the same basic steps as above but also includes more advanced troubleshooting steps as well as instructions for what our support team needs in order to help you troubleshoot the issue.