To clear cache, please follow the instructions below:

[Android]

• Go to device setting > App > Eversoul.
• Select Storage > Clear Cache > Clear Data.
• Restart your device.
• Re-download the game.

[iOS]

• Hold the power button until "Slide to Power off" displays and turn it off.
• Hold the power button until your device opens again.
• Uninstall the game, clear your cache and re-download the game.