The best way to get around this issue is to flag the intro movie as already viewed in your game configuration file. To do this:

  • Open up Windows Explorer
  • Navigate to Documents
  • Open up the ArcheAge folder
  • Find system.cfg and double click on it
  • When Windows says it cannot open the file, select 'Select a program from a list of installed programs' (this is the second option)
  • From the available options select Notepad or WordPad
  • Edit the line that says login_first_movie = and change the 0 to 1.
  • Save the file
  • Start up ArcheAge

If you find that you do not have a system.cfg in your ArcheAge folder, you can also bypass the opening video by pressing the Escape key multiple times while loading the game.