Termination of Service FAQ
Announcements
I want to request a refund
I claimed my event rewards on the wrong character
I claimed the wrong item from a box
In-game
Failed to Load Game Data
Technical
I'm unable to access ArcheAge
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Patron Time not Added
Can't claim Abundant ArchePass XP Boost: Event
Lost Lunagem (December 2023)
How to obtain WinMTR logs
How to obtain Launcher Logs
How to claim your rewards from the web inventory
In-Game Refund Policy
Supported countries
Feedback & Suggestions
My item expired before I could use it
Report a player
Policy on illegitimate trading and 3rd party software usage
How reports and sanctions are handled internally
Merge: Known Issues & Common Questions
I'm missing one or more items after the Merge
I'm missing one or more characters since the Merge
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